24.4.07
the plot thickens
walked into work on monday afternoon (on my normal day off), to find my boss, one of the equity partners of the firm, is leaving at end of the week.
he didn't tell me. i walked in to confront him. he didn't seem to care. he said he's onto different things and hopefully another company. he seemed ok. doesn't make sense an equity partner would withdraw equity to fund another business after only one year since the merge unless something quite fishy has gone down.
one ponders if it was office politics, or partner's door-shut politics.
the plot, like slow cooking polenta.
the managing partner calls me to arrange a closed door briefing on friday, to brief him on all my "outstanding" projects. my boss has made no arrangements for my review, and has very quickly glossed over my future. though who am i kidding. my future is limited since i am not learning.
my boss who is leaving assures me that the new decision maker will have need for my existence (which wasn't my question. my question was can i get an informal feedback session since he was my manager for the past year).
here is a list of marketing related decisions the man i'm about to brief has made over the past year:
he didn't tell me. i walked in to confront him. he didn't seem to care. he said he's onto different things and hopefully another company. he seemed ok. doesn't make sense an equity partner would withdraw equity to fund another business after only one year since the merge unless something quite fishy has gone down.
one ponders if it was office politics, or partner's door-shut politics.
the plot, like slow cooking polenta.
the managing partner calls me to arrange a closed door briefing on friday, to brief him on all my "outstanding" projects. my boss has made no arrangements for my review, and has very quickly glossed over my future. though who am i kidding. my future is limited since i am not learning.
my boss who is leaving assures me that the new decision maker will have need for my existence (which wasn't my question. my question was can i get an informal feedback session since he was my manager for the past year).
here is a list of marketing related decisions the man i'm about to brief has made over the past year:
- against any advertising for external seminars
- against outsourcing production of marketing collateral to enable proper rollouts of campaigns
- imposes in-house catering for some functions that he is not personally hosting (though i would have none of it and expense it anyway)
- "reducing costs" of newsletters by lowering numbers of pages of publications
- decide against integration of 2 separate databases; one relational, one not; with different contact lists, opting for the manual data entry approach done by WPs who happen to have spare time
- will not refresh the website because "it still works"
- won't bother enabling marketing to track and report on activities
22.4.07
HSBC, the world's local bank HSBC, the world's local bank HSBC, the world's local bank HSBC, the world's local bank HSBC, the world's local bank
HSBC, the world's local bank - cry oh cry!
my week without access to my own account:
day 1: my atm card stops working on all atms including hsbc's. i call up the phone banking to arrange another one. i had to ask a friend to pay for my lunch - someone i dont see very often. i am very embarassed. i asked kenny to take out some extra cash for me and i could wire the money back as soon as i get paid.
day 3: pay day. i tried to log on to internet banking to find they had disabled my internet banking and asked me to call their number. i call up and apparently i was having a new security tag sent to me. i did not ask for this. i ask why and how this was arranged. the indian operator does not know.
day 4: my unexplained security tag arrives. i receive this late at night.
day 5: saturday morning i call telephone banking to assign my new pin and tag id, (you know, 24 hours a day, 7 days a week service...) i waited on the phone for 15 fucking futile minutes.
day 6: evening, i call the number again. after the same: 15 fucking futile minutes, the phone system disconnects. i try to log on to HSBC to find that they have disconnected my access to internet banking. no reason given. nothing new.
day 7: i am currently on the phone to that new number they asked me to call, and attempt to email a complaint. their complaint website tells me they are having tech difficulties and cannot process any complaints until 2 days after 22 April.
BREAKTHROUGH! i just got through - indian call centre. she cannot help me and asked me to call back tomorrow during office hours. i asked her how many people were working with her shift now.
"We currently have 2 people at the call centre. I'm very sorry about this"
it's not her fault. someone in resource management for HSBC internet banking ought to be FIRED for this. we blame indian call centres etc. and they suck because they're offshore and they have no say in how things are handled. and they employed all but a measly 2 people to handle complaints of the fact that their internet banking system has a scheduled downtime because of migration to a new system. someone is VERY irresponsible and VERY cheap and should get a huge rod stuck up where the sun don't shine.
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my week without access to my own account:
day 1: my atm card stops working on all atms including hsbc's. i call up the phone banking to arrange another one. i had to ask a friend to pay for my lunch - someone i dont see very often. i am very embarassed. i asked kenny to take out some extra cash for me and i could wire the money back as soon as i get paid.
day 3: pay day. i tried to log on to internet banking to find they had disabled my internet banking and asked me to call their number. i call up and apparently i was having a new security tag sent to me. i did not ask for this. i ask why and how this was arranged. the indian operator does not know.
day 4: my unexplained security tag arrives. i receive this late at night.
day 5: saturday morning i call telephone banking to assign my new pin and tag id, (you know, 24 hours a day, 7 days a week service...) i waited on the phone for 15 fucking futile minutes.
day 6: evening, i call the number again. after the same: 15 fucking futile minutes, the phone system disconnects. i try to log on to HSBC to find that they have disconnected my access to internet banking. no reason given. nothing new.
day 7: i am currently on the phone to that new number they asked me to call, and attempt to email a complaint. their complaint website tells me they are having tech difficulties and cannot process any complaints until 2 days after 22 April.
BREAKTHROUGH! i just got through - indian call centre. she cannot help me and asked me to call back tomorrow during office hours. i asked her how many people were working with her shift now.
"We currently have 2 people at the call centre. I'm very sorry about this"
it's not her fault. someone in resource management for HSBC internet banking ought to be FIRED for this. we blame indian call centres etc. and they suck because they're offshore and they have no say in how things are handled. and they employed all but a measly 2 people to handle complaints of the fact that their internet banking system has a scheduled downtime because of migration to a new system. someone is VERY irresponsible and VERY cheap and should get a huge rod stuck up where the sun don't shine.