22.4.07
HSBC, the world's local bank HSBC, the world's local bank HSBC, the world's local bank HSBC, the world's local bank HSBC, the world's local bank
HSBC, the world's local bank - cry oh cry!
my week without access to my own account:
day 1: my atm card stops working on all atms including hsbc's. i call up the phone banking to arrange another one. i had to ask a friend to pay for my lunch - someone i dont see very often. i am very embarassed. i asked kenny to take out some extra cash for me and i could wire the money back as soon as i get paid.
day 3: pay day. i tried to log on to internet banking to find they had disabled my internet banking and asked me to call their number. i call up and apparently i was having a new security tag sent to me. i did not ask for this. i ask why and how this was arranged. the indian operator does not know.
day 4: my unexplained security tag arrives. i receive this late at night.
day 5: saturday morning i call telephone banking to assign my new pin and tag id, (you know, 24 hours a day, 7 days a week service...) i waited on the phone for 15 fucking futile minutes.
day 6: evening, i call the number again. after the same: 15 fucking futile minutes, the phone system disconnects. i try to log on to HSBC to find that they have disconnected my access to internet banking. no reason given. nothing new.
day 7: i am currently on the phone to that new number they asked me to call, and attempt to email a complaint. their complaint website tells me they are having tech difficulties and cannot process any complaints until 2 days after 22 April.
BREAKTHROUGH! i just got through - indian call centre. she cannot help me and asked me to call back tomorrow during office hours. i asked her how many people were working with her shift now.
"We currently have 2 people at the call centre. I'm very sorry about this"
it's not her fault. someone in resource management for HSBC internet banking ought to be FIRED for this. we blame indian call centres etc. and they suck because they're offshore and they have no say in how things are handled. and they employed all but a measly 2 people to handle complaints of the fact that their internet banking system has a scheduled downtime because of migration to a new system. someone is VERY irresponsible and VERY cheap and should get a huge rod stuck up where the sun don't shine.
Dammit... that is such a poor effort from HSBC!! It's so horribly shocking, it's almost comedic! What a bunch of assclowns, shove that rod right up there, no mercy!
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my week without access to my own account:
day 1: my atm card stops working on all atms including hsbc's. i call up the phone banking to arrange another one. i had to ask a friend to pay for my lunch - someone i dont see very often. i am very embarassed. i asked kenny to take out some extra cash for me and i could wire the money back as soon as i get paid.
day 3: pay day. i tried to log on to internet banking to find they had disabled my internet banking and asked me to call their number. i call up and apparently i was having a new security tag sent to me. i did not ask for this. i ask why and how this was arranged. the indian operator does not know.
day 4: my unexplained security tag arrives. i receive this late at night.
day 5: saturday morning i call telephone banking to assign my new pin and tag id, (you know, 24 hours a day, 7 days a week service...) i waited on the phone for 15 fucking futile minutes.
day 6: evening, i call the number again. after the same: 15 fucking futile minutes, the phone system disconnects. i try to log on to HSBC to find that they have disconnected my access to internet banking. no reason given. nothing new.
day 7: i am currently on the phone to that new number they asked me to call, and attempt to email a complaint. their complaint website tells me they are having tech difficulties and cannot process any complaints until 2 days after 22 April.
BREAKTHROUGH! i just got through - indian call centre. she cannot help me and asked me to call back tomorrow during office hours. i asked her how many people were working with her shift now.
"We currently have 2 people at the call centre. I'm very sorry about this"
it's not her fault. someone in resource management for HSBC internet banking ought to be FIRED for this. we blame indian call centres etc. and they suck because they're offshore and they have no say in how things are handled. and they employed all but a measly 2 people to handle complaints of the fact that their internet banking system has a scheduled downtime because of migration to a new system. someone is VERY irresponsible and VERY cheap and should get a huge rod stuck up where the sun don't shine.
Dammit... that is such a poor effort from HSBC!! It's so horribly shocking, it's almost comedic! What a bunch of assclowns, shove that rod right up there, no mercy!
Post a Comment